Terms & Conditions

ACTIVE HEALTH GROUP – ONLINE COURSE TERMS AND CONDITIONS - CONSUMER (FOR B2B THESE CAN BE FOUND FURTHER DOWN THIS PAGE)

1. Introduction
1.1 These Terms and Conditions govern your use of our websites, online learning platforms, and all online courses offered by Active Health Group (“we”, “us”, “our”).
1.2 By purchasing or accessing any online course, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or any course materials.

2. Definitions
“Account” means the personal login details you create to access our online learning platform.
“Courses” means any online course, programme, or digital learning product provided by us.
“Content” means all text, videos, graphics, downloads, assessments, and learning materials within the platform.
“Website” means www.activehealthgroup.co.uk
and any associated subdomains or learning platforms we use.

3. Eligibility
3.1 Users must be at least 18 years old to purchase a course.
3.2 Where a purchase is made by someone under 18, it must be with the consent of a responsible adult.

4. Nature of Courses and Immediate Access
4.1 All online courses are delivered digitally and access is granted immediately upon purchase unless otherwise stated.
4.2 By purchasing a course with immediate access, you agree that digital content has been made available to you and that your statutory cancellation rights are affected (see Clause 15).

5. Course Duration, Access Periods and Expiry
5.1 Each course has a defined access period, shown on our website and within the Information module of the course.
5.2 It is your responsibility to complete the course within its stated access period.
5.3 Courses expire automatically at the end of their stated duration. After expiry, access cannot be reinstated even if the account remains active.
5.4 “Lifetime access” applies only to learners who have been invited into our alumni or membership area and refers to the lifetime of the course itself, meaning until it is updated, replaced, or withdrawn.

6. Account Usage, Suspension and Deletion
6.1 Accounts that remain inactive (no login activity) for six months may be suspended.
6.2 Accounts that remain inactive for twelve months may be permanently deleted.
6.3 Deleted accounts cannot be recovered.
6.4 No refunds are issued for accounts suspended or deleted due to user inactivity.
6.5 We may charge a £100 reactivation fee to reinstate an inactive account between months 6 and 12, provided the course itself has not expired.
6.6 If the course purchased has expired, access cannot be reinstated even if the account is reactivated.

7. User Conduct
7.1 You must not upload or share unlawful, offensive, defamatory or abusive material.
7.2 You must not copy, share or distribute course materials except for your own personal learning.
7.3 Breach of these rules may result in immediate account termination.

8. Intellectual Property
8.1 All course content, branding, text, graphics, videos, and learning materials remain our intellectual property or that of our licensors.
8.2 You are granted a non-transferable, non-exclusive licence to use the content for your personal learning only.
8.3 You must not copy, publish, modify, distribute, or commercially exploit any part of the content without written permission.

9. Prices and Payments
9.1 All prices are shown in GBP.
9.2 We are not VAT-registered and therefore VAT is not charged.
9.3 Access to a course is only granted once payment has been received in full unless an instalment plan is offered on that specific course.

10. Technical Support
10.1 We provide general technical support for the duration of your Course. This support is limited to issues arising from our Course content or its functionality, such as modules or materials not loading correctly. Support does not cover problems relating to your own device, software, internet connection, browser settings, or any platform-level issues that are the responsibility of LearnWorlds or any other third-party provider.
10.2 Response times may vary; no guaranteed response time is offered.

11. Availability and Service Interruptions
11.1 We aim to provide reliable online access but do not guarantee uninterrupted availability.
11.2 We are not liable for interruptions caused by hosting providers, internet outages, maintenance, or events outside our control.

12. Misuse and Termination
12.1 We may suspend or terminate your account if you breach these Terms.
12.2 We may refuse access to a course where fraudulent or abusive activity is suspected.

13. Liability
13.1 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities which cannot be excluded under UK law.
13.2 We are not liable for:
a. loss of income, business, or data
b. indirect, special, or consequential loss
c. failure to complete a course within its access period
d. user deletion of their own data
13.3 Our total liability for any claim is limited to the course fee paid.

14. Accuracy and Updates
14.1 We aim to ensure that all information is accurate at the time of publication.
14.2 Course content may be updated, replaced, or removed as part of routine maintenance and quality assurance.

15. Consumer Cancellation Rights (Cooling-Off Period)
15.1 Under the Consumer Contracts Regulations 2013, consumers normally have 14 days to cancel a digital content purchase.
15.2 However, by purchasing a course with immediate access, you:
a. request that access begins immediately, and
b. acknowledge that your right to cancel ends once the digital content is made available.
15.3 Therefore, once your course access has been provided, no refunds are available, even if within 14 days.
15.4 If you have not accessed the course and notify us within 14 days, you may cancel and obtain a refund.

16. Data Protection and Privacy
16.1 We comply with the UK GDPR and Data Protection Act 2018.
16.2 Our Privacy Policy explains how we collect and use personal data.

17. Third-Party Services
17.1 We are not responsible for the availability or performance of any third-party platforms used to deliver course materials.

18. Changes to These Terms
18.1 We may update these Terms from time to time. The version in force at the time of purchase applies to your course.

19. Governing Law
19.1 These Terms are governed by the laws of England and Wales.
19.2 Any disputes shall be resolved in the courts of England and Wales.





ACTIVE HEALTH GROUP – B2B ONLINE COURSE TERMS AND CONDITIONS

1. Introduction
1.1 These Terms and Conditions govern all business-to-business purchases of online courses and digital training services from Active Health Group (“we”, “us”, “our”).
1.2 By placing an order on behalf of a company, partnership, sole-trader business, organisation, or institution (“Client”), you confirm that you are authorised to enter into this agreement.
1.3 These Terms prevail over the Client’s own purchase terms unless expressly agreed in writing by us.
2. Definitions
“Account” means the login details assigned to each nominated learner.
“Client” means the business entity purchasing access to our courses.
“Courses” means any online training, digital learning, or recorded content delivered by us.
“Learner” means any individual to whom the Client grants access to our Course(s).
“Website” means www.activehealthgroup.co.uk
and associated subdomains or learning platforms.
3. Nature of Courses and Access
3.1 All Courses are delivered digitally.
3.2 Access is normally granted immediately upon successful payment unless otherwise stated.
3.3 Access is for the exclusive use of the nominated Learner(s) only and may not be transferred or shared.
4. Course Duration and Expiry
4.1 Each Course has a defined access duration, published on our website and within the Information module.
4.2 It is the Client’s responsibility to ensure that Learners complete training within the relevant timeframe.
4.3 Courses automatically expire at the end of the stated access period.
4.4 Expired Courses cannot be reinstated; renewal requires a new purchase.
5. Account Suspension and Deletion
5.1 Accounts that show no login activity for six (6) months may be suspended.
5.2 Accounts inactive for twelve (12) months may be permanently deleted.
5.3 No refunds or credit notes are issued for suspended or deleted accounts.
5.4 A reactivation fee of £100 per Account may be charged for reinstatement requested between months 6 and 12, provided the Course itself has not expired.
5.5 Once deleted, Accounts and related data cannot be recovered.
6. Intellectual Property and Use of Materials
6.1 All Course materials remain our intellectual property.
6.2 The Client and Learners are granted a non-exclusive, non-transferable licence for internal training only.
6.3 No Course materials may be copied, shared, modified, reproduced, or distributed without our written permission.
6.4 The Client shall ensure its Learners comply with these obligations.
7. Behaviour and Platform Conduct
7.1 Learners must not post unlawful, offensive, defamatory, infringing, or abusive content on our platform.
7.2 Misuse may result in suspension or termination of the relevant Account.
7.3 The Client remains responsible for the conduct of its Learners.
8. Fees and Payment Terms
8.1 All fees are payable in GBP unless otherwise agreed.
8.2 We are not VAT-registered and therefore VAT is not charged.
8.3 Payment is due in full at the point of purchase unless a written credit agreement or invoice arrangement is agreed.
8.4 Where payment is made by invoice, terms are strictly 14 days from date of invoice unless otherwise stated.
8.5 We reserve the right to suspend access for late payment.
9. Refunds and Cancellations (B2B)
9.1 The Consumer Contracts Regulations do not apply to B2B purchases.
9.2 All B2B purchases are final and non-refundable once access to digital content has been issued.
9.3 Replacement of Learners after enrolment is not permitted unless expressly agreed in writing.
9.4 Where a Client requests cancellation prior to access being granted, we may, at our discretion, issue a credit note.
10. Client Responsibilities
The Client is responsible for:
a. correctly providing Learner details,
b. ensuring Learners have appropriate technology and internet access,
c. internal management of enrolments and deadlines,
d. maintaining confidentiality of login information,
e. ensuring that all Learners comply with these Terms.
11. Technical Support
11.1 We provide general technical support for the duration of the Course. This support is strictly limited to issues arising from our Course content or its functionality (for example, modules not loading or errors within our materials). Support does not cover problems relating to the Client’s or Learner’s own devices, software, internet connection, browser settings, or any platform-level issues that fall under the responsibility of LearnWorlds or any other third-party provider..
11.2 No guaranteed service levels or response times are offered unless part of a bespoke agreement.
12. Service Availability
12.1 We aim to maintain reliable access but provide services on an “as available” basis.
12.2 We accept no liability for interruptions caused by third-party hosting, internet outages, maintenance, or force majeure events.
13. Limitation of Liability (B2B)
13.1 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
13.2 To the fullest extent permitted by law, we are not liable for:
a. loss of profit, revenue, anticipated savings, or business opportunities;
b. loss of data or business interruption;
c. indirect or consequential losses;
d. failure of Learners to complete the Course within its access period;
e. any actions of the Client’s staff or representatives.
13.3 Our total liability for any claim arising under a B2B purchase shall not exceed the total fees paid for the specific Course giving rise to the claim.
14. Termination
14.1 We may suspend or terminate Accounts where:
a. these Terms are breached,
b. unlawful or inappropriate conduct occurs,
c. payment is overdue.
14.2 Termination does not entitle the Client to a refund.
14.3 The Client may not terminate the Contract for convenience once access has been provided.
15. Data Protection
15.1 We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
15.2 The Client is responsible for ensuring that its provision of Learner data complies with all relevant data-protection requirements.
15.3 Our Privacy Policy forms part of these Terms.
16. Changes to Courses and Terms
16.1 We may update or improve Course content without prior notice.
16.2 We may amend these Terms from time to time. The version in force at the date of purchase applies to that purchase.
17. Governing Law
17.1 These Terms and any disputes arising from them are governed by the laws of England and Wales.
17.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales.